What to Expect When You Contact a Solicitor for the First Time

Solicitors Dungannon

Apr 30, 2025 | Legal Advice

Reaching out to a solicitor for the first time can feel daunting. You might be unsure what to say or worried about legal jargon and costs. However, people seek help from solicitors every day for all kinds of common life situations, and getting early legal advice can make a world of difference. Whether you’re facing a family dispute, moving house, dealing with a personal injury claim, or responding to criminal charges, a solicitor’s guidance can be invaluable

At P. Haughey & Co. Solicitors Dungannon, we’ve been providing high-quality legal services to clients across Northern Ireland since 1991. Our solicitors are friendly and approachable and we pride ourselves on putting clients at ease from the very first contact. In this post, we’ll walk you through what to expect during an initial consultation, address some common misconceptions about working with our Dungannon solicitors, and explain how we strive to make the process as stress-free as possible.

Common Reasons You Might Need a Solicitor

Many everyday situations can require legal advice or representation. Here are a few of the most common reasons people in Northern Ireland contact our solicitors in Dungannon for help:

  • Family matters: Issues such as divorce, separation, child custody arrangements, or adoption often require guidance from a family law solicitor. Emotions can run high in these cases, and a solicitor helps protect your interests while handling the necessary legal documents and proceedings.
  • Buying or selling property: When you are moving house or purchasing your first home, a solicitor will handle the legal paperwork, title searches, and contracts to ensure the property transaction goes smooth.This includes everything from reviewing contracts to liaising with banks and estate agents on your behalf.
  • Personal injury claims: If you’ve been injured in a road accident, an incident at work, or any situation that wasn’t your fault, a solicitor can help you pursue a compensation claim. With expert advice, you can understand your rights and the potential value of your claim. (In fact, P. Haughey & Co. offers a free consultation to assess personal injury claims.)
  • Criminal charges: Being accused of a crime or interviewed by police is serious. A criminal law solicitor will explain the charges, advise you of your rights, and represent you through police interviews or court appearances. For example, if the police question anyone at a station in Northern Ireland, they have the right to free legal aid for advice. Our firm offers a 24-hour call-out service in these emergencies.

These are just a few examples, solicitors also assist with wills and estate planning, business matters, licensing issues and more. The key takeaway is that if you’re dealing with a situation that has legal implications, consulting our Dungannon solicitors can protect your interests and reduce your stress.

Your First Consultation: What to Expect

If you’ve never worked with a solicitor before, you might not know what the initial consultation will involve. The good news is that this first meeting is usually straightforward and informative. Its purpose is for the solicitor to understand your situation and for you to understand your options. Here’s a breakdown of what typically happens when you contact or meet a solicitor for the first time:

Introductions & listening to your story

The solicitor will start by introducing themselves and welcoming you. They’ll invite you to explain why you need legal help in your own words. Don’t worry about using “correct” legal terminology,  just be honest and clear about what’s happening. Everything you share is confidential, so you can speak freely without fear of judgment. The solicitor will listen carefully and may ask a few questions to make sure they understand your situation fully.

Providing details and documents

You’ll be asked for some basic personal details (name, address, contact information) to open a client file​. Solicitors are also required by law to verify your identity, so don’t be surprised if you’re asked to bring a photo ID and proof of address (for example, a passport or driver’s licence and a recent utility bill)​. This is a standard anti-money-laundering check for all new clients. If your case involves any paperwork, like letters, contracts, or accident reports, it’s helpful to bring those along to the meeting as well, so your solicitor can review them.

Discussing your legal issue and getting initial advice

 After hearing your story and reviewing any documents, the solicitor will likely outline the legal context and your options. They will explain anything you don’t understand in plain language. For instance, if it’s a personal injury matter, they might tell you about the claims process; if it’s a family issue, they’ll talk about mediation or court applications, etc. This part of the consultation is about clarifying what can be done and what the next steps might be. Feel free to take notes during this discussion.

Talking about costs and fees

One of the biggest worries first-time clients have is the cost of legal services. During the initial consultation, the solicitor will explain how fees work for your type of case. This includes whether the first meeting is free (many firms, like ours, offer a free initial consultation for certain matters) and what the billing structure might be if you proceed​. For example, depending on your case, the solicitor might quote a fixed fee or an hourly rate. They will also inform you about any available legal aid or alternative funding options if applicable. By the end of this discussion, you should have a clear idea of what any next steps would cost, so you can decide how to proceed.

Questions and answers

Your first meeting is also your chance to ask questions about anything that isn’t clear. It’s a good idea to come with a list of questions or concerns so you don’t forget to address them. For example, you might ask: “How long do you expect my case to take?”, “What are the possible outcomes for my issue?”, or “What information will you need from me moving forward?”. No question is too small or “silly”, the solicitor is there to help you understand your situation. If something the solicitor says doesn’t make sense to you, don’t hesitate to ask for clarification. We encourage our clients to speak up because an informed client is an empowered client.

Next steps and follow-up

Towards the end of the consultation, the solicitor will typically summarise what has been discussed and outline the next steps. They might give you some immediate advice or actions to take (for example, to gather certain documents or avoid contacting the other party), and will explain how they can help going forward. You’ll be told what to expect after the meeting, maybe the solicitor will send you a written summary of advice, or you’ll book a follow-up appointment, or you’ll simply take some time to decide how to proceed. There is no obligation to move forward then and there. After your first consultation, you are free to decide if you want to formally instruct the solicitor to act for you. Often, clients feel a great sense of relief just having that initial conversation and knowing their options.

Preparation Tip: If you’re feeling nervous before the meeting, remember that you’re not alone. It can sometimes help to bring a trusted friend or family member along for support (just let your solicitor know in advance). Having someone with you can provide moral support and an extra pair of ears. However, this is entirely optional,  many people prefer a private one-on-one discussion. The important thing is to approach the meeting as a positive first step toward resolving your issue.

Addressing Common Misconceptions About Solicitors

It’s normal to have preconceived notions about lawyers and legal consultations. Let’s clear up a few common misconceptions that often make people hesitant to contact a solicitor:

“Solicitors are too expensive.” 

Cost is a major concern for many first-time clients. In reality, getting initial advice is often more affordable than expected. Most solicitors will explain their fees transparently from the start and many offer an initial consultation for free or at a low fixed cost​. You’ll know upfront what any further work is likely to cost. Remember that investing in legal advice early can save you money in the long run by preventing problems from escalating. If you have budget constraints, discuss them openly, your solicitor may suggest solutions like payment plans, deferred fees, or checking if you qualify for legal aid in certain cases. Learn more about legal aid eligibility on NI Direct’s official page here.

“You only need a solicitor if you’re going to court.” 

This is a common myth. While solicitors do represent clients in court, much of their work never involves a courtroom at all. Solicitors can provide valuable advice to help you avoid court by resolving matters through negotiation or settlement. They also handle legal paperwork and transactions: for example, drafting wills or contracts, managing property sales, or handling accident claims behind the scenes. Even if court action is never needed, a solicitor’s guidance ensures that your legal matter is handled correctly and that your rights are protected throughout the process.

“The solicitor will be judgmental or intimidating.” 

Many people worry they’ll be talked down to or judged when explaining their situation. Rest assured, solicitors are professionals who have seen all sorts of cases, their role is to help, not to pass judgment. At P. Haughey & Co., our team is known for being friendly and approachable​. We understand that your issue may be personal or sensitive, and we handle every client’s matter with respect and confidentiality. You should always feel comfortable being honest with your solicitor. If something is troubling you, we want to hear about it so we can find the best way to assist. Our goal is to make you feel supported and confident that you have an advocate on your side.

Why Choose P. Haughey & Co. Solicitors in Dungannon?

When you’re contacting a solicitor for the first time, choosing the right firm can make all the difference in your comfort level. Here’s why P. Haughey & Co. stands out among solicitors in Dungannon:

  • Decades of Experience: We’ve been helping clients in Northern Ireland since 1991​. With over 30 years of experience, our firm has handled cases of all types and complexities. You’ll benefit from seasoned legal insight and a proven track record across our areas of practice.
  • Friendly, Client-Focused Service: Our solicitors are committed to getting the best result for you. We know legal issues can be stressful, so we make it a point to listen carefully and communicate clearly. From your first phone call or meeting, you’ll be treated with empathy and professionalism.
  • Wide Range of Expertise: As a full-service law firm, we can assist with personal injury claims, property transactions, family law matters, criminal defense, and more. This means we can likely address all of your legal needs under one roof. If your issue spans multiple areas (for example, a family matter that also involves a property sale), our team can coordinate to cover every angle.
  • Transparency and Peace of Mind: We believe in being upfront about process, outcomes, and costs. You will be informed at every step about what we are doing on your behalf. No unexpected legalese or hidden fees, you’ll get clear explanations so you can make informed decisions. Our aim is to give you peace of mind during what may be a challenging time.
  • Local Knowledge and Convenience: Our offices are conveniently located in Dungannon and the Moy, making us easily accessible to clients in County Tyrone and throughout Northern Ireland. We understand local court procedures and have built relationships with professionals in the area, which can be an added benefit in resolving your case efficiently.

Speak to a Trusted Solicitor in Dungannon Today

Taking the first step and contacting a solicitor can often bring a huge sense of relief. Rather than worrying and guessing about your legal problem, you’ll have a plan of action and a trusted advisor to guide you. If you’re in Northern Ireland and have questions about a legal issue, big or small,  we encourage you to get in touch with P. Haughey & Co. Solicitors. 

Let us put our experience to work for you. You can call us at 028 8775 2433 or email info@phaughey.co.uk to arrange a confidential initial consultation​. Our team is here to help you move forward with confidence. Don’t let uncertainty hold you back, expert legal support is just a phone call away, and we are ready to assist you when you need it most.

It’s always a pleasure working with Marion and the team at P Haugheys, they are very efficient and always have the finer details covered.

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